DocAuto Recognized by Law Firms for Providing Exceptional Customer Service

Global News

12
Sep
2016

Editor

DocAuto, a globally trusted leader of Enterprise Content Management solutions and services, has been recognized for their exceptional customer service by the InsideLegal’s Technology Purchasing Survey for the fourth year. 

This survey, released at the annual ILTA Conference in National Harbor, MD on Aug. 29th, was developed by ILTA and InsideLegal and distributed to 1,231 global ILTA member law firms. The survey covered questions such as analysis of past and future technology purchases, budget and influence, mobile usage, IT trends, and more. 80% of respondents reported using outside technology consultants to assist with some aspect of firm operations, technology, and infrastructure. 

“We are honored to be recognized by our clients for providing exceptional customer service for yet another year,” said DocAuto’s CEO, David Kiefer. “With nineteen years of experience serving the legal market, and having worked with many diverse client environments, our Support and Services teams have amassed extensive knowledge and a deep understanding of needs and challenges of today’s law firm. We pride ourselves on making sure we exceed customer services standards, and we are very pleased and appreciative that our customers are happy with our efforts.”

The full Technology Purchasing Survey can be found here. For more information on DocAuto’s Professional Service offerings, please contact This email address is being protected from spambots. You need JavaScript enabled to view it. .