Key drivers include improving access to knowledge resources, effective documentation, reducing bias, and leveraging AI effectively and responsibly.
Knowledge work technology specialist iManage has created the world’s first Knowledge Work Maturity Model™ to enable knowledge workers and Knowledge Work Organizations (KWO) across industries to optimize collective intelligence and drive investment and growth.
The KWMM™ can be used by organizations whose core products and services are derived from the collective intelligence of subject matter experts, such as legal, financial, tax and accountancy firms, and by specialist functions within organizations, such as regulatory, compliance, corporate law, tax, procurement and HR departments. By benchmarking themselves against a global index, organizations can gain a full understanding of where their knowledge work practices and culture must be enhanced to accelerate growth and innovation.
iManage developed the model in partnership with Metia Group, which harnessed leading research tools and practices to create a robust index, backed by data, for knowledge work. The model provides three key outputs for assessing maturity:
iManage CEO, Neil Araujo, said, “With hybrid work now a permanent fixture, the future of work and innovation will be determined by how effectively organisations surface, share, optimise, and exploit subject matter expertise. Technology can deliver some of the efficiencies required, but a culture that fosters knowledge work and effective knowledge sharing is paramount. The Knowledge Work Maturity Model™ is the blueprint by which organizations can create and enhance this culture, which is so crucial for boosting innovation and delivering growth.”
The KWMM™ defines five phases of maturity for knowledge work organizations, ranging from the ‘Seeker’ stage to ‘Pioneer’. Seekers are organizations beginning their journey, with commitments to improving customer and employee experience by advancing knowledge work tools and practices. Pioneering organizations are those that are single-mindedly pursuing collective intelligence with continuous innovation, diversity, and inclusion at their heart, while nurturing a culture in which employees meet personal goals. This stage is also defined by increased customer satisfaction and market value.
Misia Tramp, Vice President of Research & Insight at Metia, said, “Harnessing iManage’s industry-leading expertise on knowledge work, in tandem with our proprietary insights and research capabilities, we have created the first definitive benchmarking tool for knowledge workers and Knowledge Work Organizations. Now, businesses operating across all industries, in which sensitive and valuable data, knowledge, and intellectual property are crucial, can quickly devise knowledge work strategies that deliver value for internal and external stakeholders and increase customer and employee satisfaction.”
For more information on the Knowledge Work Maturity Model™ and to download a copy of the ‘Now Meets Next in Knowledge Work’ report, visit Metia.com.
iManage is the leading provider of work product management solutions for legal, accounting and financial services firms and the corporate departments they serve worldwide. Every day iManage helps professionals streamline the creation, sharing, governance and security of their work product. Nearly 3,000 organizations around the world—including more than 1,800 law firms—rely on iManage to help them deliver great client work. Headquartered in Chicago, iManage is a management-owned company.About iManage
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