UK law firm The Partnership deploys 3CX cloud-based Phone System for improved connectivity and reliability

UK News

19
May
2021

Editor

Spitfire Network Services, a provider of telecoms and IP engineering solutions to UK businesses, today announces details of its 3CX deployment for fast-growing law firm, The Partnership.

The Partnership has experienced significant growth over the last 12-months and to meet the increased demand for its services, Spitfire Network Services provided a phone system to improve connectivity and reliability. 

The Partnership has been a customer of Spitfire Network Service’s since 2018 after installing a dedicated Internet connection after the firm had numerous issues with its broadband provider. After such a positive experience, The Partnership tasked Spitfire Network Services with assessing and replacing the firm’s phone systems in 2019. With the switch off of ISDN lines on the horizon, it was decided there was a critical need for the firm to make the shift to VoIP sooner rather than later.

“Because I've had such a positive relationship with Spitfire, I was already certain in my head that I was going to work with the team on this new project,” said Nikki Waugh, Operations Manager, The Partnership.

In December 2020, Spitfire deployed Spitfire’s 3CX Cloud phone system across both of The Partnership offices in London and Guildford. The phone system is hosted in Spitfire’s core network and is accessed over the existing dedicated connectivity ensuring voice quality. It has also delivered on the business benefits The Partnership were looking for in a new system:

• Ease of use for all phone users whether working in the office using their handset or at home on a softphone allowing seamless client communication.
• Simple programming empowering The Partnership to make changes themselves instantly saving time and admin overhead. 
• A scalable system that can grow as they do, allowing them to add users on a per seat basis.
• A technically advanced solution allowing call recording and integration with their CRM improving staff training and productivity. 

Making the shift was seamless and took place over a weekend across both offices. Whether employees are using it from the office or at home, the shift has been simple and pain-free. There’s been zero disruption during the course of the installation. The entire workforce is now using the 3CX system, who are now able to access the 3CX phone system via their smartphones. All calls are recorded as well to assist with cases and complaints. 

“As a firm, The Partnership invests in technology because we know how important it is. It’s not something we would cut corners on when it comes to the investment. That’s why we choose our suppliers carefully and always strive to have the best in place to ensure everyone is working faster and more efficiently,” added Waugh. “The 3CX system we have in place is great but that’s just a small part of the whole mix. The support and service we get from the Spitfire team is incredible.”

Founded in 2009, The Partnership is a fast-growing law firm that specialises in property law. With over 80 staff located in offices in London and Guildford, The Partnership takes a fresh approach to conveyancing, combining best in-class technology with well trained staff and a commitment to delivering a brilliant service. During the last year, the firm has been busier than ever. 

Dominic Norton, Sales Director, Spitfire Network Services commented: “It’s always great to see how the relationship we have with our customers evolves after they see what Spitfire can deliver.”