Thompsons Solicitors Invests in Elite’s Enterprise Business Management Solution

UK News

14
Mar
2014

Editor

Thomson Reuters Elite, part of the Legal business of Thomson Reuters and a leading global provider of enterprise business management solutions (EBMS) to professional services firms, today announced that Thompsons Solicitors has made the decision to implement MatterSphere, the matter management component of the Client & Matter Management offerings.

Client & Matter Management is an integral segment of Elite’s EBMS, a comprehensive suite designed to help clients manage every aspect of their businesses, including business development, risk management, client and matter management, and financial management. 

Designed to revolutionize matter management with increased efficiency and control throughout the matter lifecycle, MatterSphere was chosen by Thompsons Solicitors to streamline processes in order to meet evolving client needs. Comprised of 1,000 staff in a network of 28 offices nationwide, Thompsons Solicitors is a personal injury practice dedicated to representing injured people across the UK. 

“Our decision to invest in MatterSphere stemmed from a need for an all-encompassing front office solution to facilitate our wide-ranging system requirements,” said Peter Kettleborough, head of IT and business process at Thompsons Solicitors. “Only MatterSphere provides the enhanced automation and case allocation we require to effectively meet client demands as our firm continues to grow.” 

Providing seamless integration with its existing practice management solution, MatterSphere manages the entirety of the firm’s front office functionality, matter management, process control, and consistent workflow processes. The firm’s central file opening team, previously challenged by the manual creation and assignment of new case files, can now efficiently allocate cases from the firm’s central new business team throughout its branch network. Furthermore, MatterSphere provides the firm’s IT development team with a design environment to quickly design and configure the solution to meet changing client needs, while online access provides automated case updates to the firm’s clients. 

“After a thorough evaluation, Thompsons Solicitors ultimately selected MatterSphere as the most capable solution to introduce more automation into its matter management processes, making it easier to work across its network of offices – and to better accommodate current and future growth,” said Elisabet Hardy, vice president of Thomson Reuters Elite. “The new matter management offering from Elite’s EBMS is specifically designed to help firms such as Thompsons Solicitors unite operations and promote collaboration across the enterprise, as well as with their clients. We are thrilled to help Thompsons Solicitors succeed on both of those fronts.” 

For additional information, visit Thomson Reuters Elite’s Client & Matter Management page.