FRONTEO USA Designated Relativity Best in Service Partner, Eighth Year in a Row

USA/Canada News

23
May
2017

Editor

FRONTEO USA, Inc. today announced that they have achieved kCura’s Orange-level Relativity Best in Service recognition for providing an exceptional experience to Relativity end users. As an Orange-level Relativity Best in Service partner, FRONTEO meets the infrastructure, support, and expertise requirements of the program, while serving above average user counts.

Best in Service recognition maintains an unbroken tenure for FRONTEO as a Relativity host and partner.

With Relativity, FRONTEO offers its clients a fully-featured eDiscovery platform that lets users create and automate custom workflows, leverage a complete set of text analytics capabilities including technology-assisted review (TAR), and build custom applications within the software to manage and search all types of case-related data and information. FRONTEO is also a RelativityOne Certified Partner, and is proud to be able to offer a hybrid eDiscovery offering that connects on-premises instance of RelativityOne, providing clients with access to the platform however they want.

“FRONTEO is pleased to achieve Relativity Best in Service designation for the eighth year running,” CEO Craig Carpenter explained. “This showcases our dedication to providing our clients with the right tools and expertise needed for best-of-breed eDiscovery and litigation support.”

Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.

“FRONTEO consistently provides a great Relativity experience,” said Roland Garcia, Partner at Greenberg Traurig, LLP. “They are always helpful and responsive, clearly the best in the business. They are fully deserving of the Relativity Best in Service designation for the eighth year in a row.”

kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.

“FRONTEO is a longstanding partner, and we’re excited to congratulate them again on earning Best in Service status,” said George Orr, vice president of customer success and support at kCura. “Continuing to earn this designation year after year demonstrates FRONTEO’s long-term commitment to excellent customer service and Relativity expertise.”