Compliance Monitoring enters AI age at ING with Intelligent Voice and Relativity Trace

Global News

04
Dec
2018

Editor

Compliance monitoring has become a hot topic in artificial intelligence (AI) in 2018. This has led a number of banks to explore how new technology can help reduce fraud, money laundering, and insider trading amongst other regulatory infractions.

ING Bank started this journey early; in 2015 they engaged with Intelligent Voice®, a leading supplier of speech recognition and compliance software in the financial services market, to see how innovative technology can be used to improve their processes.

During that time, Relativity, the industry-leaders in e-Discovery software, started its partnership with Intelligent Voice to deliver an integrated, end-to-end system that would bring together the best of Intelligent Voice's AI technology with Relativity's world class platform. Now, ING has signed on to leverage Relativity Trace, a new app for proactive risk management and compliance. ING plans to use the combined solution to proactively monitor and stop suspicious activity, like insider trading, collusion, and improper investment management practices, before they become a problem within its business.

ING has gone live with Intelligent Voice and Relativity Trace in its Amsterdam location and is already monitoring almost 400 traders across email and IM, with voice following shortly. This is the beginning of a global roll out that will monitor data from over 1200 traders worldwide in a dozen languages.

Paul Braakman, ING: "The combination of IV and Relativity has allowed us to build a fully distributed review capability for the compliance monitoring team capable of handling all electronic communications. The small footprint offered by IV's GPU powered speech recognition means we can deploy this at a significantly lower operating cost than other solutions saving both rack space and energy. Next to that we have seen that the voice transcribing accuracy for our purpose is proven higher that 85%. Installation started in July 2018 and we are already up and running with the first phase in November 2018."

Ben Shellie, CEO, Intelligent Voice: "It has been our pleasure to work with ING in bringing this innovative new package to market. The professionalism of the ING team has allowed us to give the bank great value in a short period of time."

Jordan Domash, General Manager of Relativity Trace added: "We are thrilled to partner with Intelligent Voice and ING on this exciting initiative. Intelligent Voice's connectors enable ING to push all of their communication data proactively to Relativity Trace, so their compliance team can quickly take action on suspicious activity."

IV and Relativity Trace are available as both on prem and cloud solutions to enable companies large and small to monitor all electronic and audio communications.

Intelligent Voice coupled with Relativity provides the industry's most capable and secure audio, email, and chat review platform.