Global News
Law firm management and legal technology consulting firm Affinity Consulting Group announces it has unveiled a new subscription-based service to its customers designed to help them maximize their technology investments.
Affinity Complete Care is a unique model offering budget predictability, access to exceptional post-implementation support and comprehensive, ongoing end-user training.
Affinity Consulting employs a holistic approach to advising clients that addresses the roles of people, process and technology in optimizing performance. By staying engaged with clients beyond the selection, implementation and initial training throughout the life of their software, Affinity ensures they see the highest return on their investment possible.
Affinity Complete Care allows clients to plan for and budget not only their money, but their time to continuously improve the use of their software. A dedicated team of client relationship managers handle end-user and administrative technical support issues for Complete Care clients and develop an ever-evolving, comprehensive and up-to-date training curriculum.
“Legal software is no small investment. At a time when our clients value the stability of working with a trusted partner more than ever, we recognized the opportunity to reimagine how we package our support services in a way that helps them achieve greater ROI,” says Affinity managing partner Debbie Foster. “Complete Care allows our existing customers to take greater advantage of Affinity support on an ongoing basis to ensure they’re properly leveraging their technology investments. From a business standpoint, we both gain more budget predictability so it’s a win-win.”
The Affinity Complete Care program is a product of the Affinity team’s deep experience in legal software implementation and reflects decades of lessons learned building highly beneficial partnerships with its clients. This new support model enables Affinity clients to improve budgeting while continuously increasing adoption and utilization for better ROI of their software implementations.
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