Thomson Reuters Hits Growth Milestone for Serengeti and Invests for Further Expansion

Global News

05
Mar
2015

Editor

Customers, industry analyst reports explain its appeal to corporate legal teams

Serengeti Law, a Thomson Reuters business and provider of Serengeti TrackerTM – the legal profession’s most widely used and highest rated e-billing and matter management platform – continues to solidify itself as the market leader, closing 2014 with more than 800 client companies on its roster.

This marks an increase in its client’s base of more than 240 percent over the last four years while maintaining a 99 percent retention rate.

Eric Ruud, who was recently named managing director for Legal Enterprise Solutions, a Thomson Reuters business that includes Serengeti, is delighted by the growth. “Our expansion and retention underscore the role Serengeti Tracker plays as a valuable and trusted resource to corporate legal departments. Efficiency is critical to in-house and law firm teams and Serengeti is central in our customers’ efforts to streamline e-billing procedures, improve matter management, reduce redundancies, and augment collaboration with outside counsel,” he said.

According to Joseph Waiter, general counsel for Total Safety, a leading global provider of integrated industrial safety services, it was important to have a matter management and e-billing system that would streamline their department and improve efficiency. “When I inherited the Total Safety legal department a little over a year ago, the file system was outdated and in a format which was not searchable. I felt strongly that we needed a best-practice matter-management system for all the legal department contracts, litigation and other relevant records, as well as an e-billing tool.

“After looking at several solutions, we were up and running on Serengeti Tracker with the help of their on-site consulting services within three months. Since then we have even brought Serengeti back to Houston to further optimize our usage of Tracker,” added Waiter.

Analysts taking notice

Serengeti received high marks in recent analyst reports evaluating Enterprise Legal Management (ELM) solutions. ELM is a category focused on software that helps corporate legal departments streamline legal processes, analyse legal risk and manage their overall legal spend.

The Hyperion MarketViewTM Report recognised Serengeti Tracker as an Advanced Solution. As a component of that rating, Serengeti was listed as a market leader, the report’s top ranking, for its implementation process and innovation-rich ease of use. The report highlighted Serengeti’s emphasis on user interface and user experience among its most impressive elements.

Gartner recognised Serengeti Tracker for its “Ability to Execute” in their most recent “Magic Quadrant for Enterprise Legal Management” report.

“Business is global and we continue to see an increase in Serengeti customers outside the United States,” added Ruud. “To help us continue to serve our Serengeti Tracker customers and grow, we recently added servers to Thomson Reuters state-of-the-art data center in the UK. This continued global investment provides a comprehensive hosting service for customers and emphasises our commitment to the corporate legal sector, global expansion and our customers’ global growth.”

Serengeti Tracker is web-based software used to manage matters, invoices, budgets, status reports and documents from outside counsel firms, which include 100 percent of both the AmLaw 200 and Global 100. Serengeti Tracker holds the world’s largest collection of e-billing, matter management and live rate-analytics information, with detailed data on attorney performance that includes costs, staffing, duration, predictive accuracy and evaluations by clients.