Epiq Systems Once Again Achieves kCura's Orange-level Best in Service Recognition

Global News

15
Apr
2015

Editor

Epiq Systems, Inc., a leading global provider of integrated technology solutions for the legal profession, today announced that it has achieved kCura’s Orange-level Best in Service recognition for exceptional customer service for Relativity end users. This is the third time Epiq Systems has received Best in Service.

Epiq’s experienced, international team of professionals helps clients effectively manage complex matters and large Relativity environments securely and efficiently. 

“We’re pleased that we’ve once again been recognized by kCura for providing an exceptional Relativity experience,” said Andrew Shimek, global managing director, Epiq Systems. “Epiq is focused on delivering the highest level of customer service to our clients, and that includes a commitment to guiding our clients through complex eDiscovery processes regardless of technology platform.”

Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.

kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.

“This designation demonstrates Epiq Systems’ outstanding customer service, technical expertise, and product knowledge,” said Andrew Sieja, president and CEO of kCura. “It’s great to have them as an Orange-level Best in Service partner.”