Global News
DTI, a global legal process outsourcing (LPO) company providing eDiscovery, managed services and litigation support, today announced the recent appointment of industry expert Edward “Jay” Jordan to the role of director of operations, Middle Office Services. Jordan will be based in Atlanta.
Jordan will oversee Managed Services and OnDemand client transitions, management of facilities, client projects and operating expenses. In addition he will drive service enhancements and be responsible for security and compliance efforts. “I’m excited to take on the role of operations director at this dynamic time in the growth and expansion of DTI. This organization is a recognized leader in this area. Helping clients focus on their operations while reducing costs and infrastructure requirements is top of mind for all law firms today,” said Jordan.
Jordan brings extensive knowledge of the talent market in the Atlanta area to his new role. His industry experience includes over 12 years in operations, customer service and account management at several leading legal process outsourcing (LPO) providers.
“We are excited to have someone of Jay’s caliber in the operations role” said Michelle Rosen, senior managing director, Knowledge Solutions at DTI. “Jay’s experience with organizational development will identify workflow efficiencies which result in cost savings for our clients while increasing staff productivity and improved utilization.”
The Middle Office platform at DTI encompasses tasks beyond traditional word processing, such as developing spreadsheets, creating presentations, eFiling court documents, preparing EDGAR filings with the SEC, desktop publishing and handling niche practice group needs such as intellectual property, litigation and insurance defense.
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