Global News
eDiscovery firm’s Net Promoter Score increases by 167 percent
LDM Global is excited to announce that its Net Promoter Score has increased by 167 percent. LDM Global is a leading consultant to mid-tier law firms around the world, focusing on legal discovery management and computer forensics.
The Net Promoter Score is used to gauge the loyalty of customer relationships. NPS can range from negative 100 to positive 100, with the higher positive score meaning that a company has more clients acting as promoters of the company. LDM Global increased to a higher than average +64 for 2015 over a +24 for 2014.
LDM Global has always focused on offering excellent customer service, and several recent initiatives have underscored the value-add proposition for clients, including companywide core values that promote quality.
“Quality and excellence in service has always been a focus for LDM Global. Several new initiatives, which started in 2015, are aimed at taking our clients’ ‘wow’ experience and going the extra mile, from the point of engagement to streamlined billing and final deliverables,” said Director of Business Development Sarah Nunham. “It’s great to see that our clients have directly benefited from these initiatives as seen in the positive feedback. I look forward to continued growth of our NPS in 2016 as we remain focused on ways to exceed client expectations.”
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