DictateNow expands Quality Assurance team

UK News

28
Feb
2018

Editor

In response to growing demand for its services, DictateNow, the UK’s leading digital dictation and transcription services provider, has appointed Mark Gardner to its Quality Assurance team.

Gardner joins from rival Voicepath and brings with him more than 16 years’ experience, primarily working with legal sector clients. His unrivalled in-depth knowledge of the leading case management systems, was a major factor in him joining the QA team at DictateNow’s Borehamwood head office.

Gardner said of his appointment: “It is an exciting time to be joining the leading name in the sector. DictateNow supports more top 200 UK law firms than any other digital dictation and transcription services provider, which will undoubtedly keep me and the team busy.

“DictateNow are leading the way and my knowledge of legal sector will help the business attract more law firms as we continue to expand the services we offer.

“As more firms look to concentrate their resources on core activities and outsource more for greater efficiency, productivity and ultimately, profitability, we are on hand 24/7 to help when required.

“Traditional transcription continues to grow but we have seen rapid growth in our document production services; everything from document formatting to creation from handwritten drafts.

“Leaner, more efficient law firms are the future and are good for our business. I see a great opportunity for further growth of the DictateNow brand; it’s why I joined.

DictateNow Managing Director Garry Park commented: “Mark is an excellent addition to our QA team and his experience will help us improve the service we deliver to our legal sector clients.

“Whilst much of what do is about speed of response and our determination to deliver work back to clients quicker than in-house resources can, accuracy is as much, if not more important; particularly for law firms, where the position of even one comma can be critical.

“We are offering a total support provision now, rather than just a standard document production and dictation service, which is why we need individuals of Mark’s calibre to maintain the quality of what we do. I expect Mark to be the first of many new appointments in the months ahead.”

DictateNow recently achieved ISO 22301 certification, the internationally acclaimed standard for Business Continuity, which sits alongside the firm’s long-standing certifications for ISO 27001 (Information Security) and ISO 9001 (Quality Management), all of which demonstrate its commitment to supporting its clients.