Spitfire Network Services’ 3CX Deployment for DPP Law Ensures Firm Stays Connected

UK News

04
Feb
2021

Editor

Spitfire Network Services Ltd, a provider of telecoms and IP engineering solutions to UK businesses, today announces details of its deployment of 3CX as a solution for law firm, DPP Law.

With Spitfire Network Services’ 3CX PBX phone system in place, a fully managed Unified Communications system, DPP Law was able to stay connected as the firm adjusted to agile and remote working across the firm.

DPP Law Ltd employs 60 solicitor advocates, paralegals and support staff over eight offices located throughout England and specialises in providing legal services for criminal defence, actions against the police, personal injury and family law. 

Since 2016, DPP Law Ltd have been using Spitfire Network Services’ 3CX PBX phone system, which was originally adopted when the firm was relocated. Fast forward to 2020, DPP Law like many other law firms faced the challenge of making the shift from having the majority of its employees working from offices to remotely. However, as Financial Controller Roger Posener explains, DPP Law was well prepared.

“We actually preempted this shift when we put new systems in place to ensure people could work from home or anywhere, they wanted. With fee earners needing to meet clients or attend court or police stations, this ability to ensure connectivity at all times was critical. Employees were able to access 3CX via their smartphones and we had no issues whatsoever. Once the lockdowns came, this transition had already taken place, so the shift was seamless. The only difference was that more people were using 3CX from home.”

“A lot of our staff are out of office at court or meeting clients and the app gives them full access to the 3CX service, exactly as if they were in the office, even if working abroad. This has become even more important in 2020 and 2021,” added Posener.

“It’s fantastic to see firsthand how the 3CX hosted in our core network is helping our customers in the legal sector to make the shift to a new way of working,” commented Dom Norton, Sales Director, Spitfire Network Services Ltd.

3CX is an IP telephony solution originally developed for Windows but now also available on Linux distributions. Spitfire is a 3CX Titanium Partner and supplied the 3CX system hosted ‘in the cloud’. The 3CX system uses SIP trunks for Voice over IP (VoIP) telephony instead of conventional ISDN phone lines. Designed as an ISDN replacement, Spitfire’s SIP trunks offer business quality secure telephony at typically up to 50 percent less than the monthly rental cost of an equivalent ISDN service. Spitfire offers a complete end-to-end SIP service via its own IP and TDM infrastructure, without using the public internet. Consequently, Spitfire offers quality of service uptime guarantees.