UK News
Phoenix Business Solutions, the premier provider of Knowledge Management and Enterprise Content Management software and consultancy, today announced that leading international legal and fiduciary services firm Bedell has successfully deployed Phoenix Office Centre for centralised template management within the Microsoft Office productivity suite.
With eight offices and over 300 personnel located across the globe, Bedell sought to address the challenge of maintaining consistent and efficient client service through standardised and streamlined document creation from templates leveraging centrally managed metadata.
Phoenix Office Centre supported Bedell’s existing template customisations by providing web-based administration, wizard-driven document creation, and a powerful deployment engine – all with seamless integration to their HP Autonomy WorkSite enterprise content and document management system.
Prior to implementing Phoenix’s wizard-driven document creation, Bedell’s IT team had to amend document templates on an individual basis; a lengthy job undertaken out of working hours. Using Phoenix Office Centre metadata changes are made centrally and automatically applied to all relevant templates which are available for all users when they next log on.
Stephen Chiang, Head of Group IT at Bedell explains: “In 2004 Phoenix created a template solution for Bedell's Windows XP and Office 2003 environment. The Bedell toolbar in Word was set up around a series of macros. In planning our migration to Windows 8 and Office 2010 we realised that the old macro and toolbar environment would no longer work so we needed to find a new method of delivering our templates.”
He continues: “Phoenix’s centralised template management has been proven to save us time and improve our IT efficiency. The new solution provides us with the ability to supply all of our users with current templates in our new IT environment and this is particularly important in order to support our brand and make it consistent across our sites. Phoenix has helped us introduce a new way of working that is both intuitive and fast, and it has been readily accepted across the firm."
The investment is recognition of the growing importance of technology in underpinning fundamental business processes and supporting the delivery of key services to Bedell’s clients.
Stephen concludes: “Technology is absolutely an intrinsic part of efficient and effective service delivery. Yet Bedell also recognises that in order to maximise the value of its IT investment, not only does that technology have to be sound but the training in the use of that investment has to be thorough as well. We are pleased to have worked with Phoenix as a true IT partner in developing this solution and believe this facility and the partnership will serve us well in the coming years."
Phoenix Business Solutions is an information, content and document management specialist, providing strategic consultancy, software solutions and system integration for companies across the legal and professional services markets, globally since 2003.
Phoenix solutions provide the framework for an agile and mobile business that ensures immediate, seamless and secure access to information across the organisation; whilst delivering efficiency gains and improving profitability by encouraging collaborative working practices, increasing productivity and enhancing operational effectiveness. In addition, through our intelligence and analytics solutions, Phoenix is able to help our clients unlock the value of the data within their business systems today, and address tomorrow’s data governance challenges.
It is our people, our passion and dedication to the industries we serve that enables us to support companies worldwide in structuring their business the right way. Phoenix provides unequivocal advice and guidance, exceptional levels of service and support, and industry leading products and solutions tailored to meet your exact requirements.
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