UK News
UK-based solicitors see 12 percent reduction in telecoms costs, thanks to ShoreTel solutions
ShoreTel®, the leading provider of brilliantly simple phone systems and unified communications (UC) solutions, today announced that Wright Hassall, a top-ranked firm of solicitors based in Warwickshire, has selected ShoreTel for its Unified Communications and Mobility solutions.
ShoreTel’s solutions satisfy Wright Hassall’s need for a flexible, mobile workforce while also providing better internal and external communications.
Wright Hassall, established in 1846, is a full service commercial law firm advising corporates, SMEs, not-for-profit and public sector organisations. Its private client team advises families, farmers, business owners and high net worth individuals on matters such as medical negligence, contesting a will, personal injury and divorce. The Lexcel accredited organisation is top ranked in the legal directories in 46 areas (25 Legal 500, 21 Chambers UK).
Wright Hassall’s diverse workforce requires a great deal of flexibility as employees, from solicitors to debt-collectors, must be contactable at all-times no matter the location. Its senior partners are provided with company phones while the rest of its 265-strong workforce must be available to clients and colleagues both during and beyond designated working hours. The company has recently extended its workforce, with the need for improved internal and external communications becoming more pronounced.
In order to address its continued growth and need for workforce flexibility, Wright Hassall evaluated its previous communications system, and, realising that it was out-of-date and unable to meet these requirements, sought a replacement. Wright Hassall’s stringent evaluation process took in a variety of factors, including cost, functionality and the use of a channel partner to smoothly implement all solutions while providing regular support. Following this evaluation, where solutions from Mitel, Avaya and Cisco were all considered, Wright Hassall selected ShoreTel and Solar to provide its Unified Communications and Mobility solutions.
“With our ever-expanding workforce and desperate need for both flexibility and security, we knew that it was time to turn to a supplier who could accommodate these needs and implement the solutions quickly and effectively,” said Martyn Wells, IT Director at Wright Hassall. “Thankfully, ShoreTel’s UC and Mobility solutions were able to effectively address these and offer our entire, varied workforce the flexibility necessary, and ensure that our clients are provided with the support they require, whenever they require it.”
“Wright Hassall had to ensure that its internal and external communications ran as smoothly as possible, in-order to satisfy its growing workforce and the demands of its clients,” said Adrian Hipkiss, EMEA managing director and vice president at ShoreTel. “Its employees are not restricted to traditional working hours and are often on the move – we were extremely happy to provide them with our solutions, which we are sure will provide the flexibility they need to continue best serving their clients.”
Mark Colquhoun, Chief Executive at Solar, said: “As ShoreTel’s only European Platinum partner, we understand the value of a smooth, efficient implementation. Wright Hassall required an installation that was fast and offered no disruption to the workforce – we were able to provide this, and hope that our continued support and expertise will enable the company to get the absolute most out of ShoreTel’s solutions.”
ShoreTel’s UC and Mobility solutions have provided Wright Hassall’s workforce with greater flexibility through a number of intuitive features, such as the ability to immediately divert landline calls to mobile, allowing users to track voicemail from an e-mail inbox, and the offer of a wider variety of communication channels, such as instant messenger. By providing this functionality, Wright Hassall has been able to provide its workforce with increased mobility as well as improved overall communications. Also, unlike other phone system providers which would have required the deployment of an entire system with either hardware-based or virtual appliances, ShoreTel’s virtualised solution has provided Wright Hassall with a more cost-effective, efficient platform that requires little maintenance and offers improved security with means of disaster-recovery. This has resulted in a 12 percent reduction in telecoms costs as external conferencing facilities became redundant.
ShoreTel’s UC solution brings together VoIP telephony, instant messaging, conferencing, mobility, plus presence and collaboration capabilities into a seamless business environment.
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