UK News
Cripps LLP has selected the Peppermint Legal Service Platform, replacing Thomson Reuters Elite Enterprise, LexisNexis Interaction and HP Autonomy, to underpin the law firm’s ambitious growth programme. Cripps employs over 320 people, serving business and individual clients throughout the UK and internationally.
Nationally recognised for its real estate practice; the firm has an award winning corporate team and is ranked in the top 25 law firms in the UK for its work with high net worth clients. Consequently, maintaining excellent client service is a top priority for the firm.
A common trend amongst Peppermint clients is a successful growth strategy and Cripps’s growth trajectory has seen turnover increase more than 45% in the last 3 years to £26m. As the firm has grown its disparate IT systems have become increasingly complicated to integrate, arduous to customise and costly to maintain. To solve this problem Cripps elected to replace its existing legal software and invest in the Peppermint Legal Service Platform - a modern, industry standard technology platform which has the huge advantage of being built on Microsoft Dynamics.
Gavin Tyler, Managing Partner at Cripps said, "Cripps's existing systems were not evolving or innovating as rapidly as we needed and offered limited ways of improving our service delivery for clients. The decision to make this step change to the Peppermint Platform enables us to move forward with confidence.”
The firm will use this cutting edge technology to optimise efficiency and improve client service by exploiting the powerful workflow and business process management tools.
Christina Blacklaws, Director of Client Services added, “Exceptional client service is our aim at Cripps. Everything we do is done with the client in mind. That’s why we were attracted to Peppermint- it puts the client at the heart of the process. Transparency, responsiveness, shareable data, and 24/7 access are rightly being demanded by our clients. Peppermint was the logical partner choice to achieve the integrated IT solution we’re seeking.”
Peppermint Technology exists to change a market. Our next generation legal SaaS (Software as a Service) platform, PeppCX, is built on an industry standard application platform namely Microsoft Dynamics & SharePoint. Peppermint leverages Microsoft’s multi-billion-dollar investment and makes this relevant for the legal market.
PeppCX delivers a suite of enterprise applications including Practice Management, Matter Management, Case Management, Document Management, CRM, and Performance Management, together with a suite of collaboration and content enablement tools. It allows legal providers to drive every process, activity and insight around the client and achieve a quantum leap forward in client service and automation. This game-changing approach combines the specialist legal industry expertise of Peppermint with future-proof Microsoft software and investment, delivered from the Cloud.
Ranked in Deloitte’s UK Technology Fast50 in 2016 and 2017, other awards include Best Small Tech Company, Best Cloud Application World Series Award, Microsoft Dynamics ISV UK Partner of the Year & Top Global 20 Most Promising Dynamics Company 2017.
Copyright © 2023 Legal IT Professionals. All Rights Reserved.
We offer organizers of legal IT seminars, events and conferences a unique marketing and promotion opportunity. Legal IT Professionals has been selected official media partner for many events.
