UK News
Eclipse Legal Systems, the sole Law Society-endorsed legal software provider, has announced integration with new-to-market ReviewSolicitors. Founded by trio Saleem Arif (co-founder of QualitySolicitors), Michael Hanney and Pete Storey, ReviewSolicitors is a review site exclusively for the legal profession.
It uniquely enables law firms to capture client feedback and display it within an unbiased online platform.
The integration between ReviewSolicitors and Eclipse's market-leading Proclaim Case and Practice Management solution will provide law firms with the option to automatically email clients at the end of a transaction, requesting a review be left at www.reviewsolicitors.co.uk. This automated feedback capture process could enable law firms to refine service offerings and provide invaluable information to assist new clients seeking legal advice.
Darren Gower, Marketing Director at Eclipse, comments: “This integration with ReviewSolicitors gives Proclaim users the option to harness the latest review technology platform, capturing vital satisfaction data in a way that is a seamless part of their client and matter management process."
Saleem Arif of ReviewSolicitors adds: “In the past, review sites in the legal profession have attracted two types of review: either from those who are extremely satisfied with their service, or those that have had a bad experience. This integration will help to provide a fuller and more representative sample of overall client satisfaction, not just the extremes. This adds a new level of integrity, helping clients to make an informed decision.”
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 23,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society. Sectors catered for include legal, commercial and charitable. We employ over 160 staff and provide a full service offering, from initial needs analysis through to implementation and aftercare. Clients include household name commercial organisations, law firms large and small, Alternative Business Structures and niche operators.
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