Iridium Technology Announces Stellar Results for 2016 Customer Satisfaction Survey

UK News

02
Mar
2016

Editor

Iridium Technology has concluded their annual customer satisfaction survey, and the results were stellar! The survey was conducted in January 2016, and gathered feedback on Iridium’s 2015 performance from their growing client base.

The survey assessed how satisfied clients were in 24 different areas. A 1-to-5 scale was used where a 4.0 indicates “Very Satisfied” and a 5.0 indicates “Highly Satisfied”.

The highest areas of achievement are listed below with average scores in parenthesis:

1. Overall satisfaction with Iridium Technology as your BI Vendor (4.8)
2. The business practices and ethics of Iridium Technology as an organization (4.8)
3. Technical proficiency (4.7)
4. Commitment to customer satisfaction (4.7)
5. Professionalism (4.7)
6. The quality and value of Iridium’s products (4.7)
7. Iridium valuing you as a client (4.7)
8. Iridium’s technical capabilities and legal knowledge (4.7)

Tom Jones, President of Iridium Technology states, “We are once again extremely pleased with the survey results.  “We take client satisfaction very seriously, and it is great to get such positive feedback from our clients.  The 2016 results were our best ever, and we have already been doing great in previous years. The results show that Iridium’s commitment to high quality products and excellent customer service are providing great results for our clients.