UK News
Tees LawTees Law, the major regional legal firm, has selected Peppermint Technology to power a client service transformation underpinned by Peppermint’s single connected enterprise platform, spanning CRM, financials and legal process automation.
Tees Law senior partner David Redfern says: “We chose Peppermint following an extensive review.
“Like most firms, we want to drive down back office overheads, automating routine processes is one way of doing this. We also want to give our people much faster and more complete information support and tools and processes to share information within client teams. The bottom line should be more time spent on delivering value to clients.”
Redfern continues: “Technology is highly strategic to realising our customer service vision. Our clients want us to be transparent and flexible in our fee structures. They want us to respond quickly. They want solutions tailored to their needs, delivered efficiently and cost-effectively.
“Our technology decisions are mission critical to meeting these client expectations, so we considered the technology options very carefully before selecting Peppermint.”
Tees Law has a history of innovation, particularly in client service. The last few years have seen the appointment of a non-lawyer CEO, a dedicated Client Services Director, Incorporation, and a string of mergers to extend its service footprint. Today the firm has more than 230 solicitors and support staff, with offices in Hertfordshire, Essex and Cambridgeshire.
Peppermint Technology exists to change a market. Our next generation legal SaaS (Software as a Service) platform, PeppCX, is built on an industry standard application platform namely Microsoft Dynamics & SharePoint. Peppermint leverages Microsoft’s multi-billion-dollar investment and makes this relevant for the legal market.
PeppCX delivers a suite of enterprise applications including Practice Management, Matter Management, Case Management, Document Management, CRM, and Performance Management, together with a suite of collaboration and content enablement tools. It allows legal providers to drive every process, activity and insight around the client and achieve a quantum leap forward in client service and automation. This game-changing approach combines the specialist legal industry expertise of Peppermint with future-proof Microsoft software and investment, delivered from the Cloud.
Ranked in Deloitte’s UK Technology Fast50 in 2016 and 2017, other awards include Best Small Tech Company, Best Cloud Application World Series Award, Microsoft Dynamics ISV UK Partner of the Year & Top Global 20 Most Promising Dynamics Company 2017.
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