UK News
Cloud legal software company Peppermint Technology has announced a major software upgrade with a raft of enhancements leveraging the latest version of Microsoft Dynamics CRM.
As part of the upgrade, Peppermint’s legal cloud solution – formerly referred to as the Peppermint Platform – has been re-named Peppermint CX (Customer eXperience).
“Re-naming to Peppermint CX signals our single-minded focus on giving legal service providers the technology they need to transform their relationships with their customers,” says Peppermint CEO Arlene Adams. “That relationship – the customer experience - is where our customers will see the greatest returns and which will give them the greatest potential to differentiate.
“Behind the new name is new functionality and a new strategy and process designed to keep customers bang up to date,” Adams says. “We will now be making two releases each year – Spring & Autumn – and these smaller releases will be easier for customers to consume and especially so for Cloud customers. That means they’ll spend less time and money on upgrades and their focus can be on innovation projects.”
Adams says the improvements and new features in this major upgrade release - Peppermint CX 2017 - include:
Peppermint has introduced an Early Access Programme for those customers looking to upgrade to CX 2017 immediately, including a private and highly secure upgrade website to enable high levels of self service and flexibility for customers’ in house IT teams.
Peppermint Technology exists to change a market. Our next generation legal SaaS (Software as a Service) platform, PeppCX, is built on an industry standard application platform namely Microsoft Dynamics & SharePoint. Peppermint leverages Microsoft’s multi-billion-dollar investment and makes this relevant for the legal market.
PeppCX delivers a suite of enterprise applications including Practice Management, Matter Management, Case Management, Document Management, CRM, and Performance Management, together with a suite of collaboration and content enablement tools. It allows legal providers to drive every process, activity and insight around the client and achieve a quantum leap forward in client service and automation. This game-changing approach combines the specialist legal industry expertise of Peppermint with future-proof Microsoft software and investment, delivered from the Cloud.
Ranked in Deloitte’s UK Technology Fast50 in 2016 and 2017, other awards include Best Small Tech Company, Best Cloud Application World Series Award, Microsoft Dynamics ISV UK Partner of the Year & Top Global 20 Most Promising Dynamics Company 2017.
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