USA/Canada News
Prosperoware Umbria co-honored as innovative, client value management technology solution
The name of the award says it all. Barnes & Thornburg was presented with the Legal Marketing Association’s 2017 Impact Award for Client Service and Delivery at the LMA Tech Midwest Conference in Chicago this month for its BT ValueWorks suite of client value solutions.
The firm was recognized for a 2016 implementation of Prosperoware Umbria, the client value management technology selected to power BT ValueWorks.
BT ValueWorks exemplifies Barnes & Thornburg’s proactive leadership and its commitment to enhance client service by improving matter management and enabling fee predictability and real-time client communication through innovative technology. The firm’s director of pricing, Jared Applegate, and director of client service initiatives, Esther Bowers, identified the need to enhance client value and joined forces to innovate the firm’s delivery of legal services: the result was BT ValueWorks and the adoption of Umbria.
BT ValueWorks is the firm’s proprietary suite of pricing, process and technology solutions that bring greater value, efficiency and predictability to the delivery of legal services. Umbria is the enterprise class solution that unifies data from key data repositories (such as finance, marketing and knowledge management) and creates a business data engine to transform planning, monitoring and billing of matters.
Umbria is making matter management information actionable and consumable, ensuring the firm delivers matters at the agreed price under any fee arrangement, and equips partners to communicate information quickly to clients – resulting in improved client service and value and ultimately a “no surprises” experience for clients.
“BT ValueWorks touches all aspects of client engagement by enhancing our ability to offer predictable pricing, delivering value at a competitive level, and focusing as an institution on growing client relationships,” said Allen Chichester, chief marketing officer of Barnes & Thornburg. “The early wins have resulted in a momentum shift via the adoption of fundamental legal project management principles and the use of Umbria by our attorneys. We expect that within five years, the attorneys will see this initiative as the single biggest factor in the firm’s ongoing success.”
Keith Lipman, CEO of Prosperoware, adds, “Clients have changed what they value. We are thrilled to provide an innovative, value management solution that enables firms to give clients what they want while succeeding in a new model for profitability. Kudos to the excellent leadership at Barnes & Thornburg for implementing this initiative so successfully for the firm and their clients.”
Prosperoware is an enterprise software company providing solutions for law firms, corporate legal departments, and professional services firms. Our customers include nearly half of the G20 and Am Law 100 firms as well as large global corporations and Big Four accounting firms. Our innovative software transforms how professionals work and enables firms to deliver more value to clients while protecting profitability. We empower firms to reduce costs, improve profitability, and better compete by:
- Simplifying iManage administration and improving user adoption of electronic files
- Enforcing and automating information governance with a focus on security and risk management
- Improving relationships with clients by delivering predictable fees and beneficial insight into the work performed
- Empowering professionals to leverage modern profitability metrics, which drive truly informed budgeting and pricing decisions
Our teams work primarily from offices in London, Chicago, and Philadelphia. Our more than 255 customers range in size from small firms with just a handful of users to those with more than 14,000. Prosperoware customers include: Akin Gump, Goodwin Procter, Baker Botts, Hill Dickinson, Berwin Leighton Paisner, DLA Piper, Duane Morris, Hughes Hubbard & Reed, Sheppard Mullin, Comcast, and NBCUniversal.
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