USA/Canada News
Leading Canadian Firm Rolls out 3E with Customizations to Increase Efficiency and Improve Client Service
Thomson Reuters Elite today announced that Toronto-based firm Gardiner Roberts LLP has successfully rolled out the 3E® financial and practice management platform. Founded in the 1920s, Gardiner Roberts has grown to become a strategically placed mid-sized business law firm with a diverse client base.
The firm continues to accumulate broad expertise in a range of practice areas to provide a high quality of service to its clients, which range from entrepreneurial businesses to larger institutional organizations
“3E supports the priority of our firm to be leading edge, rather than just business as usual, in order to achieve a competitive advantage in the high quality of client service we provide,” said Gardiner Roberts Chief Financial Officer Mary Fraizinger. “In selecting a new solution, we required a certain level of flexibility to make ongoing customizations in order to better meet our clients’ needs. We are very pleased that the 3E team has been able to tailor the solution to be exactly what we had in mind.”
The firm selected 3E to streamline financial and practice management with increased speed and automation. Since implementing 3E, the firm has seen a significant improvement in the time it takes to produce reports and, by eliminating errors previously caused by manual processes, complete billing cycles. Comprehensive reporting capabilities in 3E provide insight to more critical matter information, enabling the firm’s partners to have more meaningful conversations with their clients.
“Ultimately, Gardiner Roberts has been able to perform at a much higher level since implementing 3E’s powerful core financial and practice management features,” said Cary Burch, president of Thomson Reuters Elite. “3E provides the technology infrastructure the firm needs to run more efficiently, with the modularity to continue to meet its clients’ needs well into the future.”
3E offers powerful core financial and practice management features and built-in application development capabilities – all seamlessly integrated into one high-performance system. Designed from the ground up on Microsoft™.NET, 3E provides an integrated development environment that enables firms to become more agile in responding to client needs. A full suite of capabilities is delivered through a consistent web-based user experience that allows staff to easily track and manage activity on a multi-office, global scale.
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