USA/Canada News
RenewData, a legal consulting and technology company with solutions that address the full spectrum of the Electronic Discovery Reference Model (EDRM), today announced that it has achieved kCura’s Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users.
RenewData has been a Relativity Premium Hosting provider since 2009 and, since 2012, has been awarded the Orange-level certification. RenewData also maintains Relativity Certified Administrators and Relativity Certified Sales Professionals and is recognized by kCura as a Relativity Certified Reseller.
“The complexities of eDiscovery continue to escalate and corporate counsel must now focus on gaining greater insight into their voluminous collections very early into document review. Demonstrated excellence such as the Relativity Best in Service designation and kCura’s commitment to a robust eDiscovery platform—coupled with our proven and proprietary Language-Based Analytics and consultation—ensures that counsel have the strategic information they need to make informed decisions for their companies,” said Jim Blayney, CEO of RenewData.
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for their duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service: Orange and Blue. While both sets of partners are certified to provide a quality Relativity experience, Orange-level partners are recognized for making additional investments in people, process, and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
“RenewData demonstrates the level of commitment, service, and expertise we expect from our Best in Service partners,” said Andrew Sieja, president and CEO of kCura. “This designation means their clients can benefit from working with a company that has proven to provide an exceptional Relativity experience.”
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