Cozen O’Connor Partners with DTI for On-Site Managed Services

USA/Canada News

25
Jun
2014

Editor

DTI Selected for Reputation, Law Firm Focus, Right Size and Cultural Fit

DTI, the nation’s largest privately held legal process outsourcing company providing litigation support, eDiscovery and managed services, announced today a comprehensive services agreement with law firm Cozen O’Connor.

As a new strategic partner and service provider, DTI delivers comprehensive on-site managed services to Cozen O’Connor headquarters in Philadelphia as well as offices in Washington, D.C., Chicago, New York (downtown and midtown locations), Dallas, Houston, Seattle and West Conshohocken, Pennsylvania. These on-site managed services are combined with as-needed services and solutions for off-site legal and discovery solutions for high-volume document productions, data acquisition, data processing and hosting for ESI (electronically stored information).

DTI delivers the exceptional people, highest-quality service, creative technology solutions and focus on reducing fixed costs that are critical to the legal community today. At Cozen O’Connor, DTI is now providing a full suite of on-site managed services including copy, print, scanning, mail and distribution services as well as highest-quality “white glove hospitality” services. In addition, DTI provides on-site litigation services inclusive of litigation scanning, OCR, electronic branding, Bates labeling, load files, batch printing, CD creation/duplication and other litigation services for every office. While customizing the solutions at the individual office level, DTI also provides firmwide relationship management including improved control of chargebacks and client billable items; fleet management of multifunctional devices and associated technology; national best practices, benchmarking and reporting; and 90/365 goal setting and accomplishment reporting at both the local office and firmwide level. 

“We selected DTI for their clear understanding of law firm operations and near total focus on the legal community as well as for their impressive track record in staffing and managed services for large law firms in Philadelphia and across the nation,” said Kenneth Hildebrandt, chief analytics officer for the firm. “DTI team members hit the ground running and are already working seamlessly with Cozen O’Connor staff. With DTI on-site we are free to focus on providing excellent legal services to our clients.”

“DTI was founded with a vision for serving law firms and the legal departments of corporations and completely focuses on these customers. Our fully integrated on-site managed services solutions combined with on-site and off-site legal and discovery solutions, as well as knowledge management and middle office outsourcing solutions, make us tremendously unique in serving the legal community. Further, we believe the vision of DTI as relates to the future of the legal community and the expanding need for outsourcing makes us thought leaders in the industry and makes it that much easier for firms like Cozen O’Connor to differentiate marketplace players and ultimately hire DTI,” said Doug Gerstner, executive vice president for Managed Services at DTI. “We are truly pleased that Cozen O’Connor shared our belief that there was a strong cultural fit between our organizations and that, as a more focused, privately held and relatively smaller company, DTI would treat them as a ‘much bigger fish in a relatively smaller pond.’ We are also pleased that Cozen O’Connor was willing to make the leap of faith in becoming a DTI Flagship, First in City on-site operation in Seattle, joining the family of Flagship, First in City clients where DTI has perfect client retention.”