USA/Canada News
Rocket Matter, the leading cloud-based law practice management company, won a Bronze Stevie® Award for Front-Line Customer Service Team of the Year in the ninth annual Stevie Awards for Sales & Customer Service. The individual category was technology companies with fewer than 100 employees.
Kim Beyrent, Rocket Matter’s Director of Customer Service, accepted the award at a gala banquet at the Bellagio in Las Vegas last week.
The Stevie Awards for Sales & Customer Service are the world’s top sales, business development, contact center and customer service awards. The organization oversees several of the world’s leading business awards shows including the prestigious American Business AwardsSM and International Business AwardsSM.
Winning a Stevie for customer service is like winning an Oscar for Best Picture—it’s the highest award a business can receive in that category. This year, Rocket Matter was the only legal software provider recognized with this honor.
Rocket Matter Stevie Awards“Our clients have always said we have great customer service, and this award proves them right,” says Larry Port, CEO of Rocket Matter. “Rocket Matter’s customer service team is comprised of a dedicated, talented group of individuals, and they deserve to be recognized for the support, professionalism, and kindness they have always shown lawyers. We are very proud of our team, and we’re all honored to be recognized in this way.”
This year’s competition evaluated more than 1,900 nominations from organizations in virtually every industry. Finalists were determined by the average scores of 139 professionals worldwide who served as preliminary judges. Then, more than 100 members of several specialized judging committees determined the Gold, Silver and Bronze Stevie Award placements during final judging.
“Entries to the Stevie Awards for Sales & Customer Service awards have more than doubled over the past three years,” said Michael Gallagher, president and founder of the Stevie Awards. “The widespread support of this program illustrates the importance of the functions it recognizes to business success. This year’s Stevie Award winners are the highest rated in the history of the awards, and we congratulate all of the winners on their commitment to excellence and innovation.”
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