John Munro joins LDM Global as Vice President of Quality and Process Improvement

USA/Canada News

19
May
2016

Editor

New position and department highlights eDiscovery consultancy’s focus on quality

John Munro has been hired as LDM Global’s new vice president of quality and process improvement. LDM Global is a leading consultant to mid-tier law firms and corporations around the world, focusing on legal discovery management and computer forensics.

Munro has more than 17 years of experience leading teams in the areas of technology and electronic evidence and production. He consistently provides strategic information governance, eDiscovery readiness consulting, and expert witness testimony, allowing corporations and law firms to reduce their risk and costs while responding to investigations and eDiscovery. His dedication to delivering the best solutions and information to clients helps ensure long-term client relationships. Munro also holds the Certified E-Discovery Specialist Certification from the Association of Certified E-Discovery Specialists.

LDM Global has made significant investments in 2015 and 2016 to guarantee quality and exceptional outcomes for clients, including adding an entire department dedicated to guiding quality and process improvement across the organization. In addition to Munro, who will lead the department, former Director of Professional Services Jennifer Holt has taken on the role of director of quality and process improvement.

“This new department highlights LDM Global’s focus on quality,” Munro said. “I’m so excited to join the team, specifically because I get the opportunity to impact many already practical methods, procedures and solutions and strive to deliver a ‘WOW’ client experience.”

With the focus on quality comes an increased emphasis of the importance LDM Global places on communication.

“As a trusted partner and adviser, we often find the key to ensuring the best outcomes for clients revolves around communication,” Munro said. “Whether for a managed services client or a single large matter, understanding the strategic case goals, not simply the discovery goals, empower all involved to create outcomes that exceed the corporation’s and law firm’s expectations. This critical information is leveraged collaboratively throughout all stages of a matter. As a result, a competitive advantage is created by allowing critical stakeholders to have valuable information at their fingertips.”