CMS Intelliteach Launches Outsourced Document Handling Services

Global News

21
Mar
2013

Editor

DHS gives law firms access to 24/7 service desk coverage and document handling

CMS Intelliteach, a comprehensive provider of business management and IT services to law firms, today launched Document Handling Services (DHS), a cost effective way for firms to provide their users with 24/7 user support coverage in particular as it relates to document handling including creation, editing, conversion, corruption, transcription and overall document troubleshooting.

Client driven service

CMS Intelliteach developed the DHS offering based on feedback and input from clients looking for a cost effective, on-demand, just in time means of providing users with after hours and 24/7 service especially surrounding documents, from creation to troubleshooting.  The initial pilot program commenced last fall and over the last six months several clients have already taken advantage of DHS.

The DHS offering spans the following document-related support areas:

• Document Creation, Editing, Comparison and Conversion
• Document Stripping/Cleaning/Formatting
• Overall Document Troubleshooting
• Dealing with Document Corruption
• Data Entry
• PowerPoint Creation
• Transcription Services

“Many law firms across the globe are already providing users with 24/7 access to support staff with an increasing number looking to expand their support coverage around the clock,” stated Seelin Naidoo, CEO, CMS Intelliteach. “Our DHS offering addresses the need for responsive, on-demand support and troubleshooting when it comes to all aspects of document handling.”

Here are some of the DHS benefits law firms have been realizing:

• 24-7 coverage on an ‘as needed’ basis
• Better workload management based on ‘just in time’ service and availability
• Predictable and straightforward cost & fees model
• Minimized need for contract labor and additional user training
• Increased responsiveness and fast support turnaround based on reliance on outsourced support hubs on two continents
• Access to support analysts with 15 years average experience and unique knowledge of global law firm environments

“Offering DHS now as an extension to our outsourced service desk solutions makes perfect sense for many of our clients and other firms in need of 24/7 coverage,”  stated Lance Waagner, president, CMS Intelliteach.  “ Firms are comfortable working with us since we already have our own 24/7 operation and service desk analysts in place, our support environment is secure and ISO-certified, plus we have a long track record handling the service desk for more than 160 law firms.”