Global News
Capensys Ltd., experts in user adoption, change management and full-service training company for law firms, today announced an upcoming webinar on the subject of how to implement a successful Super-User strategy. The presentation includes a case study and discussion, with Jan Holmes the IT Training Manager at Clyde & Co.
Margaret Rallings, IT Manager at BP Collins attended a previous webinar on this subject commenting, “This was one of the best webinars I have listened to in a long while…we would like to introduce the concept of Super Users within departments, and the feedback from Jan at Clyde & Co was invaluable, particularly the clear suggestions for training, rollout, presentation to staff and managing expectations”.
Several law firms have put in place a Super-User strategy where they identify suitable support staff to act as local support to other users. The strategy is applicable to firms of all sizes.
“These strategies have proved remarkably effective from several points of view, “says Capensys Director Sue Pasfield, “lawyers have easy access to approachable support, Super-Users get more job satisfaction and the firm keeps skills in house, saving on external consultants. We know many firms can benefit from putting this type of program in place. Through this webinar we will feature one firm who has implemented this with great success, and hopefully encourage other firms to consider these types of programs.”
Super-Users understand what it's like to be in the trenches and know the problems which can arise, providing support to lawyers and other staff effectively and quickly.
This webinar will examine a successful case study and cover the original vision, HR ramifications, practical issues, unexpected side-effects and measurable results.
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