Mattern Releases New White Paper: “Administrative Support Services: The New Way Forward”

USA/Canada News

26
Oct
2022

Editor

Leading law firm operations consultancy, Mattern, announces the firm has added a new release to its white paper series, “Administrative Support Services: The New Way Forward” to help law firms transform their administrative support function to meet the demands of an evolving landscape for the delivery of legal services.   

In this edition of the consultancy’s white paper series, Mattern’s expert consultants in administrative support provide an end-to-end, holistic approach for law firms to re-tool, re-think, restructure and realign this vital function to both improve attorney satisfaction and reduce costs.  The white paper is available for download here.

Administrative support services are broken.  Even prior to the pandemic, this vital support function for firms’ attorneys was meeting challenges.  20-40% of the current admin support workforce are expected to retire in the next five years and their replacements are becoming hard to find. Increasingly tech savvy lawyers are seeking more specialized support, while the lawyer-to-secretary ratio is expected to double to 13-1. As a result, almost half of all lawyers are reporting taking on more administrative duties, an inefficient and costly solution.  

Mattern helps firms transform the administrative function by taking an end-to-end, holistic approach to administrative support, including: assessing the effectiveness of firms’ current support, acquiring and leveraging data to restructure and realign administrative support services to optimize the business needs of law firms in a new, hybrid world; and finally, monitoring the effectiveness of new types of support models. 

The white paper, “Administrative Support Services: The New Way Forward,” provides firms with:

1. Innovative, new approaches firms are taking for administrative support
2. How firms can assess their current situation and acquire actionable data
3. How firms can leverage data, incorporate culture, and choose a path forward
4. Steps for monitoring and assessing the effectiveness of new models for admin support

“Law firms now have the business case to transform their administrative support function, but most do not know where to start,” comments Rob Mattern, President of Mattern.  We are proud to provide this thought leadership that our law firm partners and the industry needs to provide a path to innovation for this vital function that lays at the crux of the delivery of legal services.”

To request the white paper, go here.