Solution to Enhance High Quality Customer Service Provision, Improve Efficiency and Aid Compliance
IRIS, one of Europe’s largest specialists in Enterprise Information Management (EIM), today announced that Holla Advocaten, one of the top 25 Dutch law firms, has selected an IRIS content management solution based on iManage Work.
IRIS will implement the solution using their FastTrack methodology, to provide a rapid return on investment.
Holla Advocaten selected IRIS to help meet their key objectives of further digitisation of the firm’s core processes and to optimise client interaction.
Robert van Muijen, Managing Partner at Holla Advocaten explains further, “First and foremost we want to improve our quality of service as perceived by our clients. IRIS was able to clearly demonstrate an outstanding track record with excellent references in this regard. The iManage Work solution will also enable us to make efficiency gains through greater digitisation of our core processes.”
Holla Advocaten is the only Dutch law firm to have obtained both ISO9001 and ISO17001 quality certifications and this is testament to their drive to provide the best possible service. The selection of IRIS will assist them, not only now, but also in the future as the firm grows, innovating to meet the needs of its clients amid greater competition and has to address emerging regulatory needs.
“The IRIS solution is scalable and will help to support our future growth. The solution will also enable us to comply with the new Dutch justice administration project, KEI. This will require that documentation is provided to the court in a digital format, via a portal. The IRIS solution also provides the data security we require, as we are often handling sensitive and confidential materials,” adds van Muijen.
There is increasing demand for the firm’s partners, lawyers and paralegals to be able to access information when away from their desks, for example when working from one of the firms two offices or at client’s premises. iManage Work addresses this dynamic working environment through secure and fully audited access via mobile devices.
“Being able to quickly and efficiently access information, from anywhere, will mean we can provide better service to our clients. Our team will be more efficient, billing more accurate, fee earners yield will be higher and all in a user-friendly, intuitive user interface,” says van Muijen.
Rob van der Drift, Account Manager at IRIS adds, “The selection by Holla Advocaten of our solution is testament to the focus and hard work of the IRIS team in the legal market. We’re delighted to welcome Holla Advocaten to the growing number of law firms that use our solution. Holla Advocaten will initially deploy the solution to all legal staff and support, but there is already discussion about the possible extension to cover administrative, finance and HR staff too. We look forward to working closely with them to maximise the return on their investment.”
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