USA/Canada News
Rocket Matter®, the leading web-based legal practice management and time and billing software, today announces a webinar featuring Micah Solomon, one of today’s most renowned business keynote speakers and customer service experts. The webinar is titled: “Building a Competitive Advantage Through Customer Service—For Law Firms”.
The Financial Post has dubbed Micah Solomon a “new guru of customer service excellence.” In this first-ever joint webinar with Rocket Matter, Solomon will explore competitive advantages a legal practice can embrace in the New Year. He will focus on culture, strategy, and methodology standards that are critical to successfully serving legal clients. Drawing from his book “High-tech, High-touch Customer Service,” Micah will point out the important skills that are necessary in defining great customer service in the legal industry.
“We’ve grown our own business by using Micah Solomon’s powerful customer service techniques,” says Rocket Matter CEO Larry Port. “We value the importance our law firms place on having unparalleled attention. In turn, we think our clients in the legal industry can learn how to help out their own clients better and get great word of mouth through what Micah has to say.”
In this webinar, Micah Solomon will focus on real life stories about successful and unsuccessful customer service. He will also delve into customer service in all forms—in person, on the web, via social media, and through traditional means as well.
“Building a Competitive Advantage Through Customer Service” is the first webinar Micah Solomon will do with Rocket Matter. The free webinar will take place on January 17, 2013 at 12:00 PM. Further information and registration is available at http://www.legalproductivity.com/webinars/.
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