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“Agentic AI” is on the cards
Editor
It's been two years since ChatGPT enamoured the world. When ChatGPT first launched, everybody was am(...)
Legal Tech: Establishing, Collecting, and Analyzing Metrics for Success
Liza Pestillos‑Ocat
As legal tech vendors, we’re often asked, “What’s the ROI on your software?” Our response is familia(...)
Generative AI in litigation: Turning talk into transformation
Opus 2
In recent years, generative AI (GenAI) has captured the legal industry's attention, moving from buzz(...)
AI in Law: Complementing, Not Replacing, Human Expertise
David Halliwell & Mike McGlinchey
Artificial Intelligence (AI) is making significant inroads in the legal sector, with an impressive 8(...)
CyberSecurity Month: How Legal Tech Is Helping Firms Against Rising Cyber Threats
Brian Rogers
This cybersecurity month, Brian Rogers, regulatory director at Access Legal, part of The Access Grou(...)
SOS Legal, now incorporating Linetime software, are leading providers of legal software solutions for enterprise law firms (150+ users) across the UK. Established in 1987, we have remained at the forefront of legal technology innovation for over 35 years. With a clear focus to empower law firms with the tools they need to operate efficiently, effectively, and profitably. At SOS we offer integrated software solutions that include case management, practice management, document management, and legal accounting - designed to streamline law firm operations and help users achieve their business goals.
With a key understanding that customer service is paramount, we have a dedicated team of experts who are committed to providing exceptional customer support, as well as software development and progression. Our e-learning platform, alongside our in-person training, webinars, and Client Success Consultants ensure law firms truly get the most from their software. Creating a legal software solution that works with you, not for you. The addition of Linetime products within the SOS portfolio further strengthens our ability to deliver cutting-edge, tailored solutions designed to meet the demands of modern legal practices.
Core functionally within SOS Connect:
SOS services
Featured - The Importance of Customer Service in Legal Tech
In the world of legal technology, providing exceptional customer service is paramount. Law firms depend on their software providers not only for cutting-edge solutions but also for unwavering support to ensure these tools are utilised to their fullest potential. At SOS, the Client Success Consultants (CSCs) play a critical role in achieving this objective. In a recent interview, Amy Nicholson, Probal Nath, Connie Pearce, and Natalie White shared their perspectives on the importance of good customer service and the impact of their roles in the legal technology industry.
Other case studies
“The Great Resignation”: What firms must consider to retain talent
Clearly, the pandemic demonstrated how a better work-life balance is eminently achievable, and I’m sure many of us will already have experienced the stark reality of increasing fuel, energy, and shopping bills, leading to people considering how they can take control of their work and personal life.
Other blogs
Evolution of legal technology: The importance of service with software
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